Politique de confidentialité

eScrap Montréal (“eScrap”, “we”, “us”, “our”) respects your privacy and is committed to protecting the personal information you provide when you use our website, request a quote, schedule a pickup, or communicate with us.

1) Who we are and how to contact us

eScrap Montréal
5929, Route Transcanadienne, suite 330, Montréal, Québec
Phone: 438-345-6700
Email: contact@escrapmtl.ca

Privacy Officer (Law 25): The person responsible for personal information protection can be reached at contact@escrapmtl.ca (subject line: “Privacy”).

2) What personal information we collect

Depending on how you interact with us, we may collect:

A. Quote and pickup information

Name, email, phone number
Pickup address and scheduling details
Photos of items, item descriptions, and estimated weights/quantities
Payment preference details needed to pay you (e.g., Interac/e-transfer contact details or other payout method details)

B. Communications

Messages you send us (email, contact form, SMS/phone notes), and our replies

C. Website and technical information

IP address, device/browser information, general location (approximate), pages visited, and cookies/analytics data (where enabled by your browser settings and/or consent choices)

3) How we use your information (purposes)

We use personal information to:

Provide quotes and evaluate the items you want to sell
Schedule and perform pickups
Process payouts and maintain transaction records
Communicate with you (confirmations, changes, questions)
Prevent fraud, protect our business, and improve our services and website
Meet legal, accounting, and tax obligations where applicable

We identify purposes and use information in line with privacy principles (including consent and limiting collection).

4) Consent and legal basis

By submitting a quote request, contacting us, or scheduling a pickup, you consent to the collection, use, and disclosure of your personal information as described in this policy, unless the law allows or requires otherwise. You may withdraw consent at any time, subject to legal or contractual restrictions (see “Your rights”).

5) How we share your information

We do not sell your personal information.

We may share information only when needed to operate our services, including with:

Service providers that help us run our website and communications (e.g., website hosting, forms, analytics, email tools)
Operational partners as needed to complete pickup logistics
Payment-related providers when required to complete payouts (for example, e-transfer processing)
Professional advisors (legal, accounting) where necessary
Authorities where required by law or to protect rights, safety, and security

Where service providers process personal information on our behalf, we require appropriate safeguards.

6) Cookies and analytics

Our website may use cookies and similar technologies for core functionality, performance, and analytics. You can control cookies through your browser settings and, where available, any on-site cookie controls.

7) Retention (how long we keep information)

We keep personal information only as long as necessary for the purposes described above, and to meet legal/accounting requirements. When no longer needed, we securely destroy or anonymize it.

8) Security safeguards

We use administrative, technical, and physical safeguards appropriate to the sensitivity of the information to protect it against loss, theft, and unauthorized access, disclosure, copying, use, or modification.
No method of transmission or storage is 100% secure; however, we work to protect your information using reasonable measures.

9) Your rights (access, correction, withdrawal)

Subject to applicable law, you may:

Request access to your personal information
Request correction of inaccurate or incomplete information
Withdraw consent (which may limit our ability to provide services)
Ask questions or file a complaint with our Privacy Officer

To make a request, contact contact@escrapmtl.ca with “Privacy” in the subject line.

10) Cross-border processing

Some of our service providers (including website/hosting tools) may process or store information outside Québec/Canada. In those cases, your information may be subject to the laws of those jurisdictions. We take steps to ensure appropriate protections are in place consistent with this policy.

11) Incident handling

If a confidentiality incident involving your personal information occurs, we take steps to reduce risk and comply with applicable notification and record-keeping obligations.

12) Children’s privacy

Our services are intended for individuals who can legally enter into transactions. We do not knowingly collect personal information from children.

13) Changes to this policy

We may update this Privacy Policy from time to time. Your continued use of our site or services after changes means you accept the updated policy.